About me

Professional Relationship Manager with 20+ years of experience connecting businesses with tailored solutions, strengthening client relationships, and driving measurable growth. Skilled in expanding territories, acquiring new accounts, and retaining key partnerships through consultative, value-based strategies. Proven ability to exceed quotas by combining prospecting expertise with account management excellence, consistently delivering revenue growth and long-term client satisfaction.

My Skills

CLIENT RELATIONSHIP DEVELOPMENT & RETENTION

Building trust, deepening partnerships, and achieving long-term client satisfaction.

NEW BUSINESS ACQUISITION & GROWTH

Prospecting, lead generation, and consistently exceeding revenue and quota goals.

CONSULTATIVE & VALUE-BASED SELLING

Understanding client challenges and delivering tailored solutions that drive measurable outcomes.

STRATEGIC ACCOUNT & TERRITORY MANAGEMENT

Expanding wallet share, upselling/cross-selling, and optimizing coverage for maximum efficiency and growth.

Work Experience

BELTWAY COMPANIES

OUTSIDE SALESMAN / APRIL 2018 - Present

Partnered with directors and executive leadership to support fleet operations and expand new business opportunities. Focused on lead generation, territory growth, and strategic client engagement, while ensuring seamless coordination with existing sales teams. Contributed to securing high-value fleet contracts and strengthening relationships with major utility partners.

BRAND Q TECT LLC

BUSINESS DEVELOPMENT SPECIALIST / JANUARY 2017 - AUGUST 2025

Launched and grew a consulting firm from the ground up, delivering strategic business solutions and driving measurable growth for clients across diverse sectors

ENTERPRISE RENT-A-CAR

MANGERS ASSISTANT / APRIL 2015 - DECEMBER 2017

Oversaw branch operations, managing P&L, cost control, and customer satisfaction while leading a team of sales and service associates. Delivered exceptional customer service, serving as senior point of contact for escalated client issues.

Certificates

LEADERSHIP EXCELLENCE

Harvard University / 2018

RISK MANAGEMENT

Stanford University / 2017

Education

BUSINESS ADMINISTRATION

MORGAN STATE UNIVERSITY

"CHARLES is one of the most talented, creative and easy to get along with professionals, who really brought in an impact into our company."

NAPA @ DEPT OF DC PUBLIC WORKS, ROBERT SAWYER